Frequently Asked Questions

1 What is Goodwill Remit?

Goodwill Remit is an NRB-licensed remittance service provider based in Nepal, offering fast and secure money transfers from multiple countries to Nepal via bank transfer, cash pickup, and digital wallets.

General

2 Is Goodwill Remit licensed?

Yes. Goodwill Remit is fully licensed and regulated by Nepal Rastra Bank (NRB), the central bank of Nepal. We are also AML-CTF compliant and aligned with FATF standards.

General

3 How do I send money through Goodwill Remit?

You can send money through our international partner network. Register with a sending partner in your country, complete KYC verification, enter the amount and recipient details, and confirm the transfer. Your recipient will be notified immediately.

Sending

4 What countries can I send money from?

We currently accept transfers from Australia, United Kingdom, United States, UAE, Saudi Arabia, Qatar, Japan, and South Korea. We are continuously expanding our network.

Sending

5 How can my recipient collect the money?

Recipients can collect funds via bank transfer to any NRB-licensed bank, cash pickup at 6,500+ agent locations across all 77 districts, or instant credit to eSewa or Khalti digital wallets.

Receiving

6 How long does a transfer take?

Bank transfers and wallet credits are typically instant or within minutes. Cash pickup is available same day at most agent locations. Transfer times may vary depending on the sending country and method.

Receiving

7 What are the transfer fees?

Fees vary depending on the sending country, amount, and delivery method. Please check with your sending partner for the exact fee schedule. Wallet transfers typically have no extra charges.

Fees

8 What exchange rate will I get?

We offer competitive exchange rates based on the NRB mid-market rate. You can check today's rates on our Exchange Rates page before initiating a transfer.

Fees

9 Is my money safe with Goodwill Remit?

Absolutely. We are NRB-licensed, OFAC screened, and fully compliant with AML-CTF regulations. All transactions are monitored and secured with industry-standard encryption.

Security

10 What documents do I need to send money?

You will need a valid government-issued photo ID (passport, national ID, or driving licence) and proof of address. Additional documents may be required for larger transfers as part of our KYC process.

Security

11 How do I contact customer support?

You can reach us via phone at 977-01-4424160, WhatsApp at +977-9801969079, or email at company@goodwillremit.com.np. Our support team is available 24/7. You can also give us a missed call at 9801969079 and we will call you back.

Support

12 What is the missed call service?

Simply give a missed call to 9801969079 and our customer support team will call you back within minutes. This service is free and available 24/7.

Support